Payment & Cancellation Policy

Low Season Payment & Cancellation Policy

To confirm a booking we require a 50% deposit and the full payment with any special offers & discounted rates.

Bookings cancelled prior to 30 days of arrival the deposit will be refunded less one night’s accommodation. For bookings cancelled after 30 days but before 48hrs no refund of the deposit will be given. For bookings cancelled 48hrs or less prior to arrival the full amount of the booking will be charged.

Date changes and reductions in nights stayed prior to 30 days before arrival date there will be a $100 admin fee charged. A $300 admin fee will apply for less than 30 days but more than 14 days prior to arrival. Date changes and amendments within 14 days will be subject to our cancellation policy. A reduction in nights stayed will only be permitted if it meets our minimum stay policy.

Bookings cancelled prior to 30 days of arrival will be refunded less one nights accommodation. For all bookings cancelled within 30 days or less is non refundable.

High & Peak Season Payment & Cancellation Policy

To confirm a booking we require a 50% deposit and the full payment 30 days prior to arrival.

Bookings cancelled prior to 60 days of arrival the deposit will be refunded less one night’s accommodation. For bookings cancelled after 60 days but before 30 days no refund of the deposit will be given. For bookings cancelled 30 days or less prior to arrival the full amount of the booking will be charged.

Date changes and reductions in nights stayed prior to 60 days before arrival date there will be a $100 admin fee charged. A $300 admin fee will apply for less than 60 days but more than 30 days prior to arrival. Date changes and amendments within 30 days will be subject to our cancellation policy. A reduction in nights stayed will only be permitted if it meets our minimum stay policy.

For All Season:
No refunds will be given for early departure, reduction of stay or on discounted rates or packages.

Contact Us

+61 (07) 5449 5000

or Freecall 1800 333 441
Reception Hours
Monday – Friday 8.30am – 5pm
Saturday & Sunday 9am – 5pm
Find Us
49 Hastings Street, Noosa Queensland Australia